Services & Support

How we get you the right part

No account setup, no portal, no minimum order.

The Process

From enquiry to fitted part

Send us what you have and we take it from there.

1

Send us what you have

The machine make, model and serial number, plus a photograph of the part and its nameplate. A part number if you have one — most people don't.

2

We identify and quote

Our team confirms the exact component and comes back with genuine and aftermarket options, pricing and a realistic lead time.

3

You choose the route

Stocked items ship within 24 hours. Sourced parts come by sea or air depending on how the downtime cost stacks up against freight.

4

Fitted and supported

We stay available after delivery — including calibration guidance where a safety system component has been replaced.

Not sure what you need?

Send the equipment make, model and serial number with a photograph of the component. We identify parts this way every day — a part number is the exception, not the rule.